Emergency & Out of Hours Services

We provide an out of hours service manned by our own vets 24 hours a day, 365 days a year.

What do I do in an emergency?

  1. If you are concerned about your pet, horse or farm animal outside of normal opening hours, telephone the usual number: 01609 772 036

  2. You will reach our out of hours answering service. Real people, 24 hours a day.

  3. They will contact the duty vet (one of our own vets, every day) immediately, who will telephone you to discuss your situation.

What happens next?

Our vet will discuss the situation with you, and together you will reach a decision about what is best for your animal. This may be one of four things:

  1. Our vet may give you advice over the telephone.

  2. Our vet may recommend that you attend the practice during normal hours

  3. Our vet may recommend (or you may wish) to be seen immediately. Our vet will then meet you at the surgery.

  4. It may be necessary for our vet to make a house visit.

How much will it cost?

  1. Advice over the telephone is always free to our clients; non-clients will be charged for OOH telephone advice if not seen.

  2. Emergency consultations between 6pm and 11pm are charged at £63.28

  3. Emergency consultations after 11pm are charged at £125.32

  4. House/farm visits are variably charged based on the distance from the practice and the length of the call.

Please note any treatment or medications will be an additional charge.

What if I have found an injured animal that is not my own?

Our vets may provide emergency treatment for any injured animal. Once the animal is stable we are required by law to attempt to trace the owner and gain consent for any further treatment.

What if I have found an injured wild animal?

Our vets will always provide medical treatment for wild animals but unfortunately we do not have facilities to house them in their convalescence. Before bringing us an injured wild animal, please telephone the RSPCA and record an incident number as this will allow us to treat the animal.