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While your animal is undergoing treatment at Kebir House Veterinary Practice we would like to ask that you notify us if your animal is insured and if you want to proceed with a claim for treatment.

Please ensure you understand your insurer’s procedure for completing claims; either they will contact us directly via email once you have informed them there is a claim, or if they will require a completed claim form to proceed.

We ask all our clients to please pay for any treatment your animal requires. However, we understand from time to time this may not be possible so we would ask that you gain prior agreement with your insurance company that your animal is covered for the planned treatment.

What happens next?

Once we receive a claim form or you have notified us you wish to claim we will then begin to collate evidence and verify the specific information required for a claim, along with a signed declaration from the vet treating your animal.

​Once the claim and all necessary paperwork have been sent to the insurance provider, we will contact you and inform you of the amount claimed for. If your provider requires any further information from us to be able to validate your claim, they will either contact you or us.

Direct payments

When payment is sent directly to us, we will notify you, providing a breakdown of what was covered and what was declined, if anything. This allows us to update you on your account balance.

Please note a claim can take up to 4-8 weeks to process, so if you have not heard from us regarding a settlement, please contact your insurance provider for an update.

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